realest. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or shop on our website, and your rights under the EU General Data Protection Regulation (GDPR).
By accessing or using our website and services (“Services”), you agree that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect the following categories of personal information, depending on how you interact with our Services:
• Directly from you (when you create an account, place an order, or contact us).
• Automatically (via cookies and similar technologies when you use our website).
• Service providers (e.g., payment processors, shipping partners).
• Partners and third parties (such as advertising platforms).
3. Cookies
We use cookies and similar technologies to improve your browsing and shopping experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.
Why We Use Cookies
• Essential cookies: Required for the website to function (e.g., shopping cart, checkout).
• Performance cookies: Help us analyze website traffic and improve site performance.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Show you relevant ads and measure campaign effectiveness.
Managing Cookies
You can manage or disable cookies in your browser settings.
Please note: disabling cookies may affect website functionality (e.g., keeping items in your cart).
4. How We Use Your Information
We process your personal information for:
• Providing Services: processing payments, fulfilling orders, shipping, handling returns/exchanges, and managing your account.
• Improving and personalizing your experience: tailoring product recommendations, remembering preferences, and enhancing site performance.
• Marketing & advertising: sending promotional communications and showing relevant ads (where permitted by law).
• Customer support & communication: responding to your inquiries and providing assistance.
• Legal obligations: complying with law, responding to lawful requests, and enforcing our terms.
5. How We Share Information
We may share personal information in the following situations:
• With Shopify: our store is powered by Shopify, which processes data to provide, improve, and secure the Services. Shopify may also act as an independent data controller in certain cases (e.g., analytics, fraud prevention). Learn more at Shopify Privacy Policy.
• With service providers: such as IT, payment processing, shipping, analytics, and customer support providers.
• With business partners: for marketing and advertising (where legally permitted).
• With your consent: when you use social logins, widgets, or direct us to share your data.
• For legal or safety reasons: to comply with laws, enforce policies, or protect rights and safety.
• Business transfers: in case of a merger, acquisition, or sale of assets.
6. International Transfers
Your information may be transferred outside the country you live in, including to Canada or the United States where Shopify servers are located. Where such transfers occur, we use lawful safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) to ensure your data is protected.
7. Security & Retention
We use appropriate security measures to protect your personal information, but no system is completely secure.
We retain personal information only as long as necessary:
• For active accounts, as long as you use our Services.
• For closed accounts, only as long as required for tax, legal, or accounting purposes.
8. Your Rights
Depending on where you live, you may have the following rights regarding your personal data:
• Access: request a copy of the personal data we hold about you.
• Correction: request corrections to inaccurate data.
• Deletion: request deletion of your data where legally allowed.
• Portability: request transfer of your data to another provider.
• Restriction / Objection: restrict or object to certain processing, including marketing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
To exercise these rights, contact us at realest.oneteam@gmail.com. We may request verification of your identity before processing your request.
9. Children’s Data
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us to have it removed.
10. Third-Party Links
Our website may link to external sites not operated by us. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing data with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. We will update the “Last Updated” date above and notify you where required.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
